Booking In A Repair : 

–  Please be advised that we will not be held responsible for any data loss as the onus lies on you to please back up your data prior to booking in the device. If we are not provided with the correct password or pattern for the device, the device will be wiped in order for the device to be tested. In the event you have a screen guard on the device and have not removed it prior to booking in the device, we cannot unfortunately take responsibility for it being removed /discarded. All accessories to be removed if needed. All devices will be defrayed if not collected within 3months from booking date. Also be advised that Cellularciti Group does not share personal data to any other marketing company or personnel as this is highly confidential, I have read and acknowledged the above: 

SIGNATURE………………………………………….

– Handset / units can and will be returned to the lawful owner in possession of the original job slip 

-Should the lawful owner fail to produce the original job slip due to it being lost / stolen, and affidavit will be required 

– Positive identification is required upon failure to produce / loss of this customer copy of the repair. 

– An assessment fee of R171.00 incl. VAT is payable for all assessment or quotations required on mobile devices.

– An assessment fee of R250.00 incl. VAT Is payable for all assessment or quotation required on Home Appliances.  

– In the event of the handset / appliance being deemed liquid damaged / physical damaged and regarded as Beyond economical repair, the minimum labor fee of R171.00 incl. VAT is applicable for all mobile devices and R250.00 incl. VAT for all Home Appliances. 

–  For all quotations being accepted, we will need the Quoted amount payable prior to completion of the repair. 

– In the event of the quotation being rejected, a quote rejection fee of R171.00 incl. VAT is payable before collection / issuing the return of the unit to this owner. 

– All warranty repairs will be gladly accepted subject to meeting the following requirements as set out in conditions a and b:

  1. a) The client is in possession of a valid proof of purchase invoice. 
  2. b) The handset meets the physical inspections phase carried out by a qualified technician on our premises, purely to ascertain whether the unit is physically damage due to negligence/ accidently: both of which compel us to fail the product claim for a valid warranty repair. 

– If the handset has traces / clear discoloration of the warranty seal/ evidence of tampering and or removals of the seal, the repair will be deemed out of warranty.     

– In the event of the customer accepting the specific quotation with regards to the unit, the completed repair will carry out a 3-month warranty on the spare replaced. 

– New faults will be deemed as new repairs with charges applicable. 

LIQUID DAMAGED REPAIRS COMPLETED AND LCD REPLACMENT REPAIRS CARRY NO GUARANTEE WHATSOEVER. 

– We will not be held for any loss of the specified unit due to theft/fire.

– Units not collected within 90 days after receiving confirmation that the unit is repaired and ready for collection/BER/Quote Rejected, will be sold to defray expenses.

Sales :

General DOA(Dead On Arrival)/OBF(Out Of Box Failure)

DOA unit will not be accepted after six (6) months have been elapsed since date of production of handset.

DOA conditions

  1. DOA units must be complete, with no items missing from the kit. 
  2. The end-user proof of purchase (or copy) must accompany the DOA.
  3. A fault report stating the fault on the unit must accompany the DOA.
  4. The fault reported must be replicated upon inspection by Cellularciti Group
  5. The DOA must not have any signs of misuse, or visible liquid damage.
  6. The DOA must be claimed within 45 days of return by end user.

Process

  1. The customer returns the unit to the retailer, within 7 days of purchase.
  2. The retailer verifies that the DOA meets all conditions as stated above.
  3. The retailer has 7days to return the unit to the distributor.
  4. The distributor has 7 days to validate the DOA and send the DOA claim form (next worksheet) to Sony.
  5. Incomplete worksheets will not be accepted.
  6. Upon receipt of the worksheet Cellularciti Group will inform the distributor of the inspection date. Please ensure that all units are ready for inspection
  7. Approval or Rejection of the units will be given immediately once inspection has been completed. Valid reasons will be provided for all rejected units.
  8. All accepted units are to be sent to Cellularciti Group Premises within 7 days and all rejected units are to be kept by the distributor

Sale Refunds : 

Kindly note, once the box seal is broken/device is unboxed/powered up, the device is now considered used. A 20% handling fee is charged for returns within 7 days